Thank you very much for taking the time to participate in this questionnaire survey!
This questionnaire aims to understand the public’s real experiences in terms of service processes, functional experiences and platform responses during the use of the ‘Zhe Li Ban’ App, to help researchers evaluate the actual effect of e-government in enhancing the government’s governance capacity, and at the same time identify possible problems and improvement.
This survey is only for academic research. All data will be statistically analyzed anonymously and will not be used for any commercial purposes or personal identification. Each of your responses is of great significance for us to deeply understand user needs and promote the optimization of the government affairs platform. Thank you for your support and cooperation!
非常感謝您抽出寶貴時(shí)間參與本次問(wèn)卷調(diào)查！
本問(wèn)卷旨在了解公眾在使用“浙里辦”App過(guò)程中對(duì)服務(wù)流程、功能體驗(yàn)和平臺(tái)響應(yīng)等方面的真實(shí)感受，幫助研究者評(píng)估電子政務(wù)在提升政府治理能力方面的實(shí)際效果，同時(shí)發(fā)現(xiàn)可能存在的問(wèn)題與改進(jìn)空間。
本調(diào)查僅用于學(xué)術(shù)研究，所有數(shù)據(jù)將以匿名形式進(jìn)行統(tǒng)計(jì)分析，不涉及任何商業(yè)用途或個(gè)人身份識(shí)別。您的每一份回答都對(duì)我們深入理解用戶需求、推動(dòng)政務(wù)平臺(tái)優(yōu)化具有重要意義。感謝您的支持與配合！
Section 1: 基本信息 Basic information 1.您的性別 Gener: 男 Male 女 Female 不愿透露 Prefer not to say
2. 您的年齡 Age: 18歲以下 Under18 18–30 31–45 46–60 60歲以上 Over60
3.您的最高學(xué)歷 Highest Level of Education 初中及以下 Junior below High 高中/中專(zhuān)?High school 大專(zhuān) College degree 本科 Bachelor’s degree 研究生及以上 Master’s degree or above
4. 您的職業(yè)類(lèi)型 Occupation : 學(xué)生 Student 企業(yè)單位職工 Employee of private sector 政府部門(mén)工作人員?Employee of public 自由職業(yè)者 Freelancer 個(gè)體經(jīng)營(yíng)者 Self-employed 退休?Retired 其他 Other
5. 您目前居住地 Current Place of Residence : 浙江省城市 Urban area in Zhejiang Province 浙江省區(qū)縣 County-level area in Zhejiang Province 非浙江省 Outside Zhejiang Province
Section 2: 使用說(shuō)明 Usage of the ‘Zhe Li Ban’ App 6. 您是否使用過(guò)“浙里辦”App? Have you ever used the ‘Zhe Li Ban’ App? 是Yes 否 No (若選“否”，請(qǐng)?zhí)羻?wèn)卷最后提交 If ‘No’, please skip to the end and submit the questionnaire.)
7. 您平均多久使用一次“浙里辦”App? How frequently do you use the ‘Zhe Li Ban’ App? 每周多次 Several times a week 每周一次 Once a week 每月一次 Once a month 每月2-4次 2-4times per month 極少使用（半年內(nèi)使用1-2次） Rarely（1-2times in the past 6 months） 僅使用過(guò)一次 Only used once
8. 您主要使用“浙里辦”App辦理哪些服務(wù)?（可多選）What services do you mainly use the ‘Zhe Li Ban’ App for? (Multiple choices allowed) 醫(yī)療健康 Healthcare services 教育事務(wù) Education services 交通出行 Transportation services 社會(huì)保障 Social security 公共繳費(fèi) Utility payments 投訴建議 Submitting complaints or public feedback 其他 Other
Section 3:使用體驗(yàn)與服務(wù)評(píng)估：以下問(wèn)題請(qǐng)根據(jù)您的實(shí)體驗(yàn)作答 Service Experience and Performance Evaluation： Please answer the following questions based on your actual experience: 9. 您如何評(píng)價(jià)電子政務(wù)系統(tǒng)對(duì)政府治理效率或您個(gè)人辦事效率的影響? How would you evaluate the impact of e-government services on government efficiency? 明顯提高效率?Significantly improved efficiency 有所提高效率?Somewhat improved efficiency 與傳統(tǒng)模式持平 About the same as traditional services 降低了效率 Reduced efficiency
10. 您認(rèn)為當(dāng)前電子政務(wù)平臺(tái)在信息安全與隱私保護(hù)方面的表現(xiàn)如何? How would you rate the current performance of the e-government platform in terms of information security and privacy protection? 非常優(yōu)秀（90–100分）Excellent (90–100 points) 良好（80–89 分）Good (80–89 points) 一般（60–79 分）Average (60–79 points) 較差（59分以下）Poor (below 59 points)
11. 您認(rèn)為影響電子政務(wù)增強(qiáng)治理能力的主要因素是?（最多選擇三項(xiàng)）In your opinion, what are the main factors limiting the platform’s ability to enhance government capacity? (Select up to three) 系統(tǒng)操作不夠直觀簡(jiǎn)便 The system interface is not user-friendly 系統(tǒng)流程存在重復(fù) The procedures are redundant or repetitive 數(shù)字化設(shè)備與系統(tǒng)不完善?Inadequate digital infrastructure or system instability 信息保護(hù)不充分 Insufficient protection of personal data 跨部門(mén)溝通機(jī)制不暢 Poor cross-departmental coordination 其他 Other
12. 您在使用過(guò)程中遇到過(guò)哪些技術(shù)或服務(wù)障礙？（多選）What types of technical issues have you encountered while using the Zheliban App? (Multiple allowed) 頁(yè)面卡頓或加載緩慢 Slow page loading or delays 系統(tǒng)崩潰或閃退 System crashes or app freezes 表單填寫(xiě)邏輯混亂?Confusing form structure 功能名稱(chēng)難以理解 Unclear feature or function names 頁(yè)面層級(jí)太多，操作復(fù)雜?Too many navigation layers or complex steps 無(wú)法查找到所需服務(wù) Unable to locate needed services 我未遇到明顯的技術(shù)障礙 I did not meet any technical issues 其他 Other
Section 4: 滿意度與信任感（1=非常不同意，5=非常同意）Satisfaction and Trust of the ‘Zhe Li Ban’ App (1 = Strongly Disagree, 5 = Strongly Agree)
13 “浙里辦”App的頁(yè)面設(shè)計(jì)清晰、功能易查找 The interface of the Zheliban App is clear, and its functions are easy to navigate. 14 在遇到技術(shù)問(wèn)題或服務(wù)異常時(shí)，我能及時(shí)獲得平臺(tái)或人工支持 When technical issues or service interruptions occur, I can receive timely support. 15 “浙里辦”App增強(qiáng)了我對(duì)政府服務(wù)能力的信任 Using the ‘Zhe Li Ban’ App has increased my trust in the government’s service capacity. 16 總體而言，我對(duì)“浙里辦”App的體驗(yàn)感到滿意 Overall, I am satisfied with my experience using the‘Zhe Li Ban’ App. 17. 您在使用“浙里辦”App過(guò)程中還有哪些意見(jiàn)或建議? Do you have any comments, difficulties, or suggestions when using the ‘Zhe Li Ban’ App?